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How can we help?

FAQ

General

Where do you source your products?

We work with select partners that meet our criteria for using organic natural, or recycled materials in place of synthetics. Most of our partners are also mission-based with a commitment to social or planet-forward initiatives. Know a partner that would be a great fit, let us know!

How do you determine your prices?

Prices are set by our partner and the makers. We earn a commission when you make a purchase.

Do you offer discounts?

No, because the prices are set by the makers we do not run sales or promotions.

Do you have a trade program?

If you are a builder or interior designer looking to place an order for a client, please get in touch. Send us an email at hello@sophisticatedsmall.com.

Shipping, Returns & Exchanges

All of our partners ship directly to you. This eliminates one shipping route and is more sustainable for our small brand. You’ll be asked to select a delivery method during checkout.

What is your return policy?

Please be mindful when making a purchase as we are not able to accept returns. As a small brand that sources from small makers, returns can be a big burden on not only us, but the planet as well. Our handcrafted home goods may vary in color and shape from what is depicted in photos and we think adds to the character and charm of each piece.

If your purchase arrives damaged please let us know within 48 hours so we can promptly process a replacement.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Do you ship outside of the US?

No, we currently do not ship physical products outside of the US. Taxes and duties are a lot to figure out, but if our humble little website grows we will look into shipping worldwide.

If your goal in making a purchase is to support our family, you can do so via a small donation.

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